Customer Care

1. Make certain "cookies" are enabled in your browser. Click on the item selection and quantity you wish to purchase. Click on “Add to Order”

2. At any time during shopping you may click "View Order" to see total order so far.

3. You may change quantities or delete items from the order at any time during the process by clicking "Remove" in the "View Order" page.

4. When you are ready to complete your order, simply click "Check Out" on the toolbar.

5. To finish the process fill out the name, address for shipping and billing purpose and click "Continue". You will then see a summary of your shipping and billing information. If this is correct, proceed to selection of shipping and payment options. Be sure to list your name exactly as it appears on your credit card.

6. Once your order is processed, you will be given an order number. Take note of this so you may refer to it. Print the page to make it easy. You will also receive an email confirming your order.

7. Your credit card will be invoiced from AHAVA NA LLC the owner of AhavaUS.com

8. You may also create a customer account to securely store your shipping and billing information and facilitate your following purchases. You can create your account at "Order History". After you log in you will be able to keep track of your previous and pending purchases and expedite your purchasing process in the “Check Out”.

9. To log into your customer account with AhavaUS.com you will need to enter the login and a password you used to create your account. In case you forgot your password you can easily request for AhavaUS.com to send it to your email address, just enter your login and select “Please Email Me My Password” and click on the “login” button.

Once your order is received, you will receive an order confirmation number. Tracking information on your shipment will be sent to you by email once your items have shipped. To ensure that you receive our notifications, please make sure that emails from customer_service@ahavaus.com are not blocked.

Shipments within the United States will normally be sent via UPS Ground Service or U.S. Postal service. Generally this takes approximately 3-7 days.

Orders are shipped on business days Monday through Friday except holidays. Orders for Next Day and 2nd Day service in the United States must be transmitted before 1:00PM EST.

Fee for United States shipping is $5.95 for ground service, $22.95 for Overnight UPS, and $15.95 for Second Day UPS

The aforementioned shipping rates apply only to the 50 United States. We ship orders within the United States and to Canada (7-12 business days). All orders shipping to Canada are subject to a flat fee of $25 USD (shipping + handling).

P.O. Box Orders cannot be accepted.

Sales Tax will be applied to any shipments to New York and Rhode Island where AhavaNA LLC offices are located. This will automatically be added to your invoice from Ahava NA LLC.

AHAVA North America does not back order items if they are temporarily out of stock. Please be sure to check back later on product availability. We apologize for any inconvenience.

For customer service please E-mail us at customer_service@ahavaus.com or call us at 1-800-366-7254.

If you are not completely satisfied with an Ahava product please return by UPS to:
Ahava NA, LLC
500 Wood Street
Bristol, RI 02809
1-800-366-7254

Please be sure to include your AhavaUS.com order number with your returned items, to ensure that you are credited for your purchase. Once we receive your returned goods, the refund process takes approximately 2 weeks.

Unfortunately the return shipping fees cannot be refunded.

Payment can only be accepted by credit card.

AhavaUS.com can accept the following credit cards:
American Express
Visa
Mastercard
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